Telegram Business Bot Suite

Built a multi-tenant Telegram bot backend where different businesses share the infrastructure but have isolated bot configurations, message templates, and customer databases.

Problem Statement & Challenges

5 small businesses were each paying for separate customer service software costing $50–$150/month each, with slow response times and no automation.

System Architecture & Engineering

BASH
Telegraf.js webhook handler → Redis for session state → PostgreSQL for order/customer data → Cron scheduler for broadcasts → Admin web panel for content management

Key Results & Outcomes

Combined software cost eliminated ($400/month saved)
Average response time cut from 45 min to <1 second
Customer satisfaction scores up 40%
Broadcast open rates averaging 78%